FAQ

Frequently Asked Questions

How is pricing determined?

Every project is different, so pricing for projects vary.

Some variables that determine pricing include location, quantity, customization, and the chosen solution(s).

What is your warranty policy?

Our warranty policies vary depending on which solution(s) you’ve been provided. Our full warranty document is available here.

What is the return policy for your DIY solutions?

All product returns are to be initiated within 2 weeks of product acquisition by customer.

Customers are responsible for any damages caused by outsourced product installation and all other costs related to the return of the products. 

For more information, click here.

Is hardware included?

Yes, all mounting hardware, including post tension hardware is included.

I have a different question.

We’re happy to respond to any other questions you may have.

Click here to submit a question or contact us at sales@urbanracks.com

We’ll get back to you within two business days.

If your matter is urgent, please contact us via phone at +1 888-717-8881.

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P:   +1-888-717-8881

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20381 62nd Avenue, Langley City, BC, Canada V3A 5E6

#177 - 936 Peace Portal Drive Blaine, Washington, USA 98230

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